We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we will gladly accept return of an unused item within 7 business days of purchase. Items need to be in the original condition, including tags and packaging.
Customers will be responsible for shipping and handling charges to return the item. When shipping your item back to us, we strongly recommend using a delivery confirmation and track your package. TANINAKA is not responsible for lost exchanges, and therefore will not be able to issue a refund.
Please notify us via email that you would like to return your product to receive a return authorisation form and number. We will credit your original method of payment within 14 business days of return of item, minus original shipping charges. Used merchandise cannot be returned unless there is a manufacturing fault.
PLEASE NOTE: ALL SALE ITEM PURCHASES ARE FINAL. WE DO NOT OFFER REFUNDS OR EXCHANGES ON SALE ITEMS